Focused

We stay Focused by prioritizing tradeoffs to stay on course to the North Star and mutually agreed to priorities. We don't overpromise and encourage people to say no. We only say yes when we are sure we can deliver.

Accountability

We stand for Accountability by doing what we say we'll do when we said we would do it...consistently. We have honest conversations directly with each other, make tough decisions, and admit and learn from our mistakes to grow.

Customer Centric

We are Customer Centric and committed to delivering results for our clients, providers & teammates. We innovate quickly to stay ahead and are out in front to proactively respond to our customer needs.

Trust

We lead with Trust and prioritize building relationships with each other as well as our clients and providers. We're transparent and forthcoming thought partners that trust people to make the decisions they own and delegate confidently.

Systems Thinking

We value Systems Thinking by understanding our impact on others and the holistic impact of critical thinking—connecting dots, asking why, looking for multiple sources of data. We think through trade-offs, creative alternatives and focus on driving consistency and repeatability versus one-off or episodic thinking and work. It's “We” versus “me” and “my”.