Company Description

Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,200 customers to provide better digital experiences to more than 15 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has nine offices worldwide.

Job Description

We are seeking a skilled Channel Account Manager to join our team. The primary responsibility will be managing and creating deep relationships with our channel partners. Youll also be working to strategically assess and develop new opportunities for growth. The ideal candidate has a well-developed knowledge of the sales process, excelling at generating leads, building relationships, and closing deals. The successful candidate will play a key role in increasing income and revenue by managing and negotiating with partners, generating leads, qualifying prospects, and managing sales of products and services.

Responsibilities:

• Build and maintain strong, long-lasting relationships with channel partners.

• Develop and implement new sales strategies to drive revenue growth within the channel.

• Work closely with partners to understand their needs and provide solutions that meet those needs.

• Monitor and analyze performance metrics and make necessary improvements.

• Communicate effectively with partners to ensure they are kept informed of any changes to products, services, or processes.

• Coordinate with various teams (marketing, sales, customer service, etc.) to enhance sales performance.

• Provide feedback and recommendations to the executive team regarding opportunities for new partnerships or channels.

• Negotiate and manage contracts with channel partners.

• Train and educate partners on the companys product line and sales techniques.

• Identify and recruit potential new partners.

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Qualifications

• Proven work experience as a Channel Account Manager, or a relevant role.

• Demonstrable ability to communicate, present, and influence credibly and proficiently at all levels of the organization.

• Experience in delivering client-focused solutions based on customer needs.

• Proven ability to manage multiple projects at a time while paying strict attention to detail.

• Top-notch listening, negotiation, and presentation skills.

• Excellent verbal and written communications skills.

Additional Information

We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace.

With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees Nexthinkers and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages.

Total Rewards @ Nexthink

At Nexthink, we offer one of the most comprehensive and generous benefits plans.  Your total rewards compensation package includes base salary and may also include a commission or performance bonus plan, as well as equity.  We provide our US employees with 100% covered company benefits that consist of health, dental, vision as well as access to life insurance, long-term disability, and accidental death/personal loss coverage. 

In addition, we offer: 

• Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 15 days of holidays we offer), 11 company-paid holidays, and 3 extra days for volunteering.
• Hybrid work model that balances office and remote work, with structured onboarding to foster connections and team integration.
• Free access to professional training platforms to explore your interests and enhance your skills.
• Up to 16 weeks of paid leave for birthing parents/primary caregivers, 6 weeks for secondary caregivers.
• Plan for the future with a 401(k) plan featuring up to 4% company matching contributions, vesting immediately, to grow your retirement savings.
• Bonuses for referring successful hires after three months of continuous employment.

Base salary ranges are determined by country, role, level, experience, and skills. The range displayed on each job posting reflects Nexthinks good faith determination of the minimum and maximum targets for new hire salaries across all US locations. Individual pay is determined by related factors, including job skills, experience, and relevant education or training, which may impact a final offer. Your Talent Acquisition Partner can share more about the specific salary range during the hiring process.