NWN Carousel delivers AI-powered technology solutions for the modern workplace, delivered across multiple offerings. Our expertise in cloud transformation, intelligent infrastructure, cybersecurity, managed devices, visual collaboration, and cloud communications, leverages 30+ years of engineering strategic outcomes. Our proprietary Experience Management Platform (EMP) ensures seamless service delivery, real-time observability and improved uptime, efficiency, and experiences for our clients.  We’re a customer-obsessed team earning a 70+ Customer Net Promoter Score (NPS), and committed to a culture of innovation, integrity, and operational excellence. Our company has been recognized with hundreds of industry awards and are proud to be a 'Best Place to Work’ with an 80+ Employee Net Promoter Score (eNPS).

Our team of 1,050+ dedicated and talented employees deliver first-class, innovative technology solutions to more than 5,000 customers with a goal to deliver great customer and employee experiences. We offer employees a rewarding family-friendly flexible work environment where they can advance their skills and grow their careers AND we offer full-time employees a competitive and comprehensive benefits package.

The Production Shop Sr Technician’s responsibilities include diagnosing, developing, and performing testing, repairing electronics, read, write, and interpret manuals or drawings, installing new equipment, routine servicing, inspections, assisting with training, recruitment, electronics upgrades, reporting to the Supervisor/Manger on a variety of Telecommunications products / equipment. You should be able to demonstrate strong mechanical skills, enjoy performing tasks with your hands, able to use a wide range of resources to solve problems and feel comfortable working alone and in a Team environment. This involves staying current with the latest developments on products in the assigned area of responsibility. Additionally, this position is responsible for component level troubleshooting and repair and refurbishment of defective product. You should also be to provide excellent Customer Service and manage electronics systems and equipment efficiently.

Job Responsibilities

• Configuration, programming, repairing and administration of communication systems.
• Functional testing of a wide range of voice, data, and converged communication equipment on individual components to systems.
• Component and circuit level troubleshooting / tracing of circuit boards, both with and without the use of schematic diagrams / drawings.
• Skill or experience reading and interpreting diagrams such as technical schematic drawings or blueprints.
• Operation of various soldering and de-soldering tools for component level electronic repairs.
• Proficient in using common electronic test equipment such as voltmeters, multimeters, ohmmeters, etc.
• Soldering skills.
• Training new technicians
• Rack switches, routers, etc., and connect the equipment to the Consoles for VPN access connectivity.
• Coordinate with Engineers, Project Managers and Program Managers for racked equipment for guidance and instructions.
• Labeling host name information on the equipment and container box.
• Load software and firmware
• Once pre-staging is complete remove equipment from the rack(s), pack the equipment and prepare it for shipping.
• Keep work area clean and always organized.
• Other duties as assigned.

Education, Skills, and Experience:

Minimum

• High School diploma or GED required.
• Must be at least 18 years of age.
• Proficient computer skills and strong knowledge of Microsoft Office.
• Organizational Skills required.
• Exhibits the ability to exercise sound judgement in evaluating situations and making decisions.
• Exhibits strong people skills, multitasking ability, and time management skills.
• Ability to work independently with minimum supervision and be a collaborator.
• Proven Electronics Repair experience.

Preferred:

• Associate degree in related field preferred, or formal U.S. Military Training, and or certificates of completed training.
• Knowledge of or experience working with mechanical systems, tools, or machines.
• Three or more years of firsthand experience in job related role to include electronic circuit repair and experience at the component level.
• Must be able to maintain poise and professionalism under stress.
• Exhibits the ability to exercise sound judgement in evaluating situations and making decisions.
• Exhibits strong people skills, multitasking ability, and time management skills.
• Ability to work independently with minimum supervision.
• Ability to manage multiple repairs, projects, or situations at once.
• Willingness and ability to work a full 8-hour shift, Monday through Friday excluding NWN Carousel recognized Holidays with overtime.
• Ability to communicate clearly and effectively with Management, Leadership, and Peers.
• Ability to follow written and oral procedures.
• Ability to read, write and understand and speak English effectively.
• Willingness to learn and accept constructive feedback.
• Organizational Skills preferred.
• Unidata Systems functions.
• NetSuite System functions.
• Lifting to 50lbs, and with assistance occasional lifting of up to 150 lbs.
• Knowledge in RF Bar Coding and Scanning preferred.

NWN Carousel is an Equal Opportunity Employer: NWN Carousel provides equal employment opportunity to all employees and applicants for employment free from unlawful discrimination based on race, color, religion, gender, age, national origin, disability, veteran status, marital status, sexual orientation or any other status or condition protected by local, state or federal law.

At NWN Carousel, we provide a comprehensive benefits package to support your well-being in and out of work. This includes medical, dental, and vision plans, Health Savings Account (HSA) and Flexible Spending Accounts (FSAs), income protection through disability and life insurance, and a 401(k) with company match. Enjoy unlimited PTO, paid company holidays, hybrid/remote work, paid bonding leave for eligible employees, employee discounts, and access to our Employee Assistance Program (EAP). Additional offerings include accident, critical illness, and hospital indemnity coverages, legal and identity theft protection, pet insurance, supplemental life insurances, referral bonuses, charitable donation matching, and allowances for eligible roles. Join a team that values the health and wellbeing of all our employees!