Duration: 1/7/2025 - July 2025
Full time, hybrid, 40hrs/week
EF Educational Tours
EF is looking for customer service-oriented On-Tour Customer Support Co-Ops to help us support our high school-aged travelers on their tours across all corners of the globe. From routine flight disruptions to more serious health incidents, youll play an integral role in helping us deliver both a safe and enriching international experience to our student travelers.
What does International Travel mean to you?
At EF, our mission is opening the world through education - connecting our customers with the opportunity to travel, learn a new language, or participate in cultural exchange. Our On-Tour Support team is dedicated to providing travelers an amazing experience abroad and helping them to grow and learn as they face logistical, personal or health-related challenges that can sometimes be a part of international travel. Our team approaches every case believing that nothing is impossible this work requires creative problem solving, grace under pressure and a commitment to an exceptional customer experience.
Your role could include:
- Cross-functional collaboration - Youll be a key partner for the planning and execution of our crisis management, emergency response and on-tour traveler support processes.
- Problem-solving - Youll work with our Safety and Operations team to identify problems and solutions to on-tour issues and communicate with our students teachers and parents to provide support and information throughout their travel.
- Training & Developing Colleagues - Youll help our On Tour Support Managers and Sales teams prioritize issues in their region by consistently reviewing traveler cases/communication to make them aware of new information and necessary outbound communication.
- Compassionate & Empathetic - you thrive on helping people turn a tough day into a learning moment.
- A problem solver you rely on your resilience and positive spirit to look for creative solutions day in and day out.
- Detail Oriented its the little things that can make or break the customer experience and you pride yourself on being able to surprise and delight our customers.
- Adaptable & Flexible - your daily responsibilities may change in alignment with travel patterns and global situations. Being proactive is important, just as important as staying calm during reactive situations.
- Receptive & Curious you demonstrate a learners mentality and enjoy building your knowledge.
- You have experience with CRM platforms (Salesforce). While helpful, it is not a requirement to submit an application.
As a co-op at EF Boston you'll participate in our Co-Op development program, designed specifically for undergraduates in our North American headquarters located along the Charles River.
EF's co-op program includes 3 building blocks: LEARN, BUILD & DRIVE.
LEARN business acumen and professional development skills.
BUILD a worldwide network of leaders, mentors, and peers.
DRIVE projects that have a global impact.