Pay Philosophy
The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.
Description
Provides operational and consultative support through conducting business operations analysis (how works gets done within a functional group) and reporting and analysis that is typically function-specific (e.g., claims, distribution, underwriting, marketing, etc.). Performs research, analyzes information, presents findings, and recommends changes and/or takes actions based on various factors (e.g., data insights, regulatory changes, feedback from quality assurance reviews, market information, etc.) to solve problems and improve business outcomes. Works with general direction from manager on more complex tasks.
Under moderate supervision (working individually or as part of a project team), performs loss billing research and analysis to support business operations. Develops recommendations and drives solutions to address problems / issues and makes presentations to the supervisor or manager.
Responsibilities:
- Conducts or directs loss billing activities within the Loss Billing Unit for moderate to complex Commercial Insurance accounts. Works with internal departments/stakeholders, as well as external customers and brokers to conduct primary or secondary research as needed.
- Complies with financial and quality assurance controls including department processes to ensure accurate and timely operational results
- Compiles information and completes qualitative and/or quantitative analysis to help drive development and / or improvement in LBU processes and controls as well as system projects as needed. Participates in the implementation of these projects including documentation
- Works with other departments to coordinate activities in order to ensure that the LBU processes are meeting customer loss billing expectations. Resolves complex problems as needed to ensure that customers receive prompt, efficient, quality loss billing services in accordance with company policies.
- Meets with supervisor to discuss status of loss billing activities and present recommendations as needed.
- Performs or coordinates special projects as requested.
Qualifications
- Displays effective research, problem solving, analytical, critical thinking, influencing, relationship management, and presentation skills.
- Solid business operations knowledge to include understanding the function s value chain and market conditions.
- Ability to support change and impart value within an organization.
- Solid project management skills as part of implementing business process changes.
- Strong knowledge of Excel.
- Knowledge of available data sources, strengths and shortcomings.
- Solid knowledge of database software preferred.
- Knowledge of business intelligence tools preferred.
- Competencies typically acquired through a Bachelor s degree or equivalent experience in addition to 2+ years of relevant experience to include business analysis work
About Us
**This position may have in-office requirements depending on candidate location.**
At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That's why we provide an environment focused on openness, inclusion, trust and respect. Here, you'll discover our expansive range of roles, and a workplace where we aim to help turn your passion into a rewarding profession.
Liberty Mutual has proudly been recognized as a "Great Place to Work" by Great Place to Work US for the past several years. We were also selected as one of the "100 Best Places to Work in IT" on IDG's Insider Pro and Computerworld's 2020 list. For many years running, we have been named by Forbes as one of America's Best Employers for Women and one of America's Best Employers for New Graduates as well as one of America's Best Employers for Diversity. To learn more about our commitment to diversity and inclusion please visit: https://jobs.libertymutualgroup.com/diversity-inclusion
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.
Fair Chance Notices
