Company Description
Amwell digitally empowers payers, providers and innovators, enabling an ecosystem of care that spans across in-person, virtual and automated care.
Amwell provides a leading hybrid care enablement platform in the United States and globally, connecting and enabling providers, payers, patients, and innovators to deliver greater access to more affordable, higher quality care.
Amwell believes that hybrid care delivery will transform healthcare. The company offers a single, comprehensive platform to support all digital health needs from urgent to acute and post-acute care, as well as chronic care management and healthy living.
With nearly two decades of experience, Amwell powers the hybrid care of more than 55 health plans, which collectively represent more than 90 million covered lives, and many of the nations largest health systems, representing over 2,000 hospitals, have access to Amwell solutions.
For more information, please visit Amwell.com.
Brief Overview:
Reporting directly to the Senior Manager- Clinical Programs, the Specialist, Clinical Programs will support the tactical and operational design of AMG-delivered clinical services for AMG-serviced clients. They will work closely with the AMG clinical Directors, Amwell Clinical Services teams, Amwell Product, Technical or Professional Services and Customer Success teams to lead the implementation of new offerings that expand the range and scope of our national telehealth provider network, as well as support the management of existing operations for AMG-supported clinical programs.
Specifically, the Specialist, Clinical Programs will:
Core Responsibilities:
- Assist the Senior Manager, Clinical Programs in operationalizing and implementing new AMG-supported care and 3rd party clinical programs. This includes program design, product and staffing requirements, and clinical workflows for each business line.
- Support new and expanding AMG-supported program strategy by assisting with the creation of business cases and project plans for program operationalization
- Support AMG business operations and strategy by developing competitive analysis, determining provider acquisition costs, trending and analyzing provider attrition/retention rates and sharing these analyses with relevant business leads
- Support clinical data analysis to drive meaningful clinical and operational outcomes for AMG programs by running reports, summarizing results, and making recommendations to the Sr. Manager, Clinical Programs and key business leads
- Support product enhancement and support ticket tracking across all business lines to ensure the issues AMG providers encounter are managed, tracked and escalated in a timely fashion
- Coordinate closely with AMG Customer Success Managers, Product leads and key Clinical and Clinical Services leads (Med Directors, Clin Ops, Communications) to ensure appropriate communication and updates on product issues tracked above
Qualifications:
- 3+ years of relevant professional experience within, but not limited to healthcare services, pharma, medical devices, business development and/or strategy capacity at a top tier consulting firm
- Advanced excel and analytics experience
- High energy, focused individual able to work in a fast-paced dynamic work environment
- Strong process-oriented focus, with a committed focus on quality of output and throughput
- Demonstrated ability to prioritize multiple projects, and to delegate tasks appropriately
- Ability to work side-by-side with a broad range of stakeholders to achieve objectives
- Persuasive and articulate communication skills
- Innovative problem-solving skills dissect and resolve root causes of problems, and recommend solutions
- Strong business judgment
Additional information
Job Level: P2
Your Team:
Should you join Amwell and the AMG Clinical team, you can expect:
The AMG and Clinical Services teams are fast paced teams that work directly with onboarding clinicians to offer flexible physician jobs that connect patients through live, video visits. Care is delivered using Amwells system and client-branded systems which you will play a key role in supporting.
The Amwell Medical Group offers care in all 50 states and provides Urgent Care, Primary Care, Behavioral Health, Nutrition and Lactation services to the public, as well as multiple employer groups and health plans.
Online care allows patients and consumers to connect with physicians immediately, through an innovative Telemedicine Platform. Whether a patient has the flu, a chronic condition or a general health question, they can access the professional help of our Amwell Medical Group providers from the comfort of their home or office. We use the most advanced Web-based technologies and telephony to remove traditional barriers to healthcare access, including insurance coverage, geography, mobility, and time constraints.
Working at Amwell:
Amwell is changing how care is delivered through online and mobile technology. We strive to make the hard work of healthcare look easy. In order to make this a reality, we look for people with a fast-paced, mission-driven mentality. Were a culture that prides itself on quality, efficiency, smarts, initiative, creative thinking, and a strong work ethic.
Our Core Values include One Team, Customer First, and Deliver Awesome. Customer First and Deliver Awesome are all about our product and services and how we strive to serve. As part of One Team, we operate the Amwell Cares program, which brings needed assistance to our communities, whether that be free healthcare for the underserved or for people affected by natural disasters, support for equality, honoring doctors and nurses, or annual Amwell-matched donations to food banks. Amwell aims to be a force for good for our employees, our clients, and our communities.
Amwell cares deeply about and supports Diversity, Equity and Inclusion. These initiatives are highlighted and reflected within our Three DE&I Pillars - our Workplace, our Workforce and our Community.
Amwell is a "virtual first" workplace, which means you can work from anywhere, coming together physically for ideation, collaboration and client meetings. We enable our employees with the tools, resources and opportunities to do their jobs effectively wherever they are!
The typical base salary range for this position is $66000- $88000. The actual salary offer will ultimately depend on multiple factors including, but not limited to, knowledge, skills, relevant education, experience, complexity or specialization of talent, and other objective factors. In addition to base salary, this role may be eligible for an annual bonus based on a combination of company performance and employee performance. Long-term incentive and short-term variable compensation may be offered as part of the compensation package dependent on the role. Some roles may be commission based, in which case the total compensation will be based on a commission and the above range may not be an accurate representation of total compensation.
Further, the above range is subject to change based on market demands and operational needs and does not constitute a promise of a particular wage or a guarantee of employment. Your recruiter can share more during the hiring process about the specific salary range based on the above factors listed.
Additional Benefits
- Flexible Personal Time Off (Vacation time)
- 401K match
- Competitive healthcare, dental and vision insurance plans
- Birthing parents at Amwell enjoy up to 18 weeks of paid maternity leave
- Non-birthing parents enjoy 10 weeks of paid leave
- US employees experiencing reproductive loss are eligible for up to 7 days of paid leave
- Employee Stock Purchase Program
- Free access to Amwells Telehealth Services, SilverCloud and The Clinic by Cleveland Clinics second opinion program
- Free Subscription to the Calm App
- Tuition Assistance Program
- Pet Insurance
