Company Description

Amwell digitally empowers payers, providers and innovators, enabling an ecosystem of care that spans across in-person, virtual and automated care.

Amwell provides a leading hybrid care enablement platform in the United States and globally, connecting and enabling providers, payers, patients, and innovators to deliver greater access to more affordable, higher quality care.

Amwell believes that hybrid care delivery will transform healthcare. The company offers a single, comprehensive platform to support all digital health needs from urgent to acute and post-acute care, as well as chronic care management and healthy living.

With nearly two decades of experience, Amwell powers the hybrid care of more than 55 health plans, which collectively represent more than 90 million covered lives, and many of the nations largest health systems, representing over 2,000 hospitals, have access to Amwell solutions.

For more information, please visit Amwell.com.

Brief Overview:

In this fast paced, dynamic Ten (10)-week corporate internship program starting in June 2025, we are recruiting candidates completing their first year of graduate school looking for experience in strategic work across strategic partnerships, technology, marketing, project management, business and quantitative roles. Candidates will be challenged across all functions within Amwell. Throughout the ten (10) weeks, candidates are critically assessed for potential full time placement upon completing their two year graduate degree.

We can promise a Ten (10)-week intensive program aimed at providing graduate students with an experience that will enrich their understanding of the challenges and complexities of healthcare technology and service delivery. Students will have access to senior management along with executive visibility and direct supervisory support to offer guidance and feedback. Specific projects will be tailored and designed to match the candidates skills and career goals, as well as the department needs.

Core Responsibilities:

• Lead the setup and continuous improvement of automated CI/CD pipelines to streamline the deployment of Salesforce automations and configurations, ensuring smooth integration and faster release cycles.
• Work closely with the Salesforce developers and administrators to gather requirements and ensure DevOps processes are aligned with team needs, automating repetitive tasks and optimizing development workflows.
• Support the monitoring of CI/CD tools and environments, identifying bottlenecks and troubleshooting any issues in the Salesforce deployment process, with a focus on minimizing downtime.
• Continuously stay informed on the latest CRM technologies and drive innovation within Salesforce through the implementation of new capabilities, ensuring that these advancements align with business goals, and user needs and the strategic direction set by the CRM steering committee.
• Manage the design, development and implementation of complex projects that will support the growth and delivery of Amwells products, while increasing peoples access to healthcare.
• Lead growth and transformation by influencing a culture of adaptability, excellence and collaboration. Recommendation and implementation of process, staffing, and technological solutions to support an efficient and effective model for a corporate organization.
• Execute strategic plans that demonstrate value and measurable improvement in the healthcare delivery system.
• Navigate department needs to determine key team priorities in order to enhance existing services or create new, improved solutions.
• Collaborate with team members to cultivate innovative ideas that work towards our goal of addressing the challenges our health system faces today.
• Demonstrate strong leadership skills with proven ability to understand the day-to-day operations of a corporate environment.

Qualifications:

• Currently enrolled in a Masters Graduate Program with expected graduation in December 2025 OR May 2026
• A minimum of 2 years professional experience
• Demonstrated problem solving and influencing skill set
• Highly successful working independently, in teams and across a matrixed environment
• Change management and innovative mind-set
• Analytical, managerial, and organizational skills

Additional information

Applications:

The application deadline is January 31st, 2025. Interviews will start on the 2nd and 3rd weeks of January. To ensure the best experience, please apply only to your top role of interest.

Your Team:

Amwell's Business Systems team plays a pivotal role in optimizing CRM technologies to drive business growth and enhance customer satisfaction. We are dedicated to delivering high-quality, secure, and data-driven solutions by seamlessly integrating and managing CRM systems across the organization. Our team, a blend of certified system administrators and skilled developers, specializes in designing, customizing, and supporting a variety of CRM applications, including Salesforce CRM and Gainsight. We are committed to maintaining the integrity and value of our technical solutions, ensuring they meet the evolving needs of the business and our customers.

Working at Amwell:

Amwell is changing how care is delivered through online and mobile technology. We strive to make the hard work of healthcare look easy. In order to make this a reality, we look for people with a fast-paced, mission-driven mentality. Were a culture that prides itself on quality, efficiency, smarts, initiative, creative thinking, and a strong work ethic.

Our Core Values include One Team, Customer First, and Deliver Awesome. Customer First and Deliver Awesome are all about our product and services and how we strive to serve. As part of One Team, we operate the Amwell Cares program, which brings needed assistance to our communities, whether that be free healthcare for the underserved or for people affected by natural disasters, support for equality, honoring doctors and nurses, or annual Amwell-matched donations to food banks. Amwell aims to be a force for good for our employees, our clients, and our communities.

Amwell cares deeply about and supports Diversity, Equity and Inclusion. These initiatives are highlighted and reflected within our Three DE&I Pillars - our Workplace, our Workforce and our Community.

Amwell is a "virtual first" workplace, which means you can work from anywhere, coming together physically for ideation, collaboration and client meetings. We enable our employees with the tools, resources and opportunities to do their jobs effectively wherever they are!

The typical hourly wage range for this position is $45.00-$55.00. The actual hourly wage offer will ultimately depend on multiple factors including, but not limited to, knowledge, skills, relevant education, experience, complexity or specialization of talent, and other objective factors. This role may also be eligible for an annual bonus based on a combination of company performance and employee performance. Long-term incentive and short-term variable compensation may be offered as part of the compensation package dependent on the role.

Further, the above range is subject to change based on market demands and operational needs and does not constitute a promise of a particular wage or a guarantee of employment. Your recruiter can share more during the hiring process about the specific wage range based on the above factors listed.

Additional Benefits

• Flexible Personal Time Off (Vacation time)
• 401K match
• Competitive healthcare, dental and vision insurance plans
• Birthing parents at Amwell enjoy up to 18 weeks of paid maternity leave
• Non-birthing parents enjoy 10 weeks of paid leave
• US employees experiencing reproductive loss are eligible for up to 7 days of paid leave
• Employee Stock Purchase Program
• Free access to Amwells Telehealth Services, SilverCloud and The Clinic by Cleveland Clinics second opinion program
• Free Subscription to the Calm App
• Tuition Assistance Program
• Pet Insurance